SELLFOLD POLICIES
Refund, Cancellation & Credits
This is Sellfold’s customer-facing route for cancellations, billing questions, service issues and refund requests.
Last updated: August 12, 2026 · Seller: Ruslan Esaulov · Contact: support@sellfold.com
Cancellation
Monthly plans renew automatically until cancelled. To stop the next renewal, email support@sellfold.com from your Sellfold account email and include your plan and account email. Cancellation does not itself refund a current paid period; access and eligible credits continue until its end.
Refund requests
For a billing error, missing delivery, access problem, material mismatch with the stated service or refund request, email support@sellfold.com with your account email, Lava payment or invoice ID, payment date, issue description and relevant screenshots. Refunds are assessed individually and are not automatic.
Service failures
A successfully debited generation is delivered as a private result and download. If there is a provider or service failure, we will investigate and, where appropriate, retry or correct it. Lava’s applicable process may give the seller three calendar days to cure, agree to a refund or object before Lava reviews the matter.
Credit expiry
Starter credits expire 30 days after successful payment. Monthly-plan credits expire at billing-period end. Booster credits expire on the active subscription’s renewal date. Unused credits do not roll over or transfer. If a refund is approved or imposed, unused credits attributable to that payment may be reversed; unrelated paid credits are not silently removed.
Payment provider
Lava processes hosted checkout and payment records. It is not the supplier of Sellfold’s creative service; Sellfold remains your support and delivery contact.